Unless you have chosen a premium guaranteed delivery service, the period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in installments. You may cancel your entire order with us if subsequent installments forming part of your order are not delivered by us. Please note that our courier’s own terms state up to 48hours for next working day delivery. Charges for premium guaranteed delivery services are per consignment to the same address as part of the same order.

All deliveries must be signed for. After repeated failed delivery attempts our couriers may request that you collect the goods from their depot or distribution center; you are responsible for the collection, all charges for collection, and the care of the goods. Goods not collected by you will be returned to us and we will treat the order as canceled. Small items under 5kg will be sent by Royal Mail and may not need to be signed for if they can be posted or left in a safe place.

Shipping costs to locations outside of the mainland UK will be supplied on request. If your delivery address is outside of the mainland UK, you may be subject to import duties and taxes levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. Please note that customs policies vary widely from country to country; we advise each customer to contact their local customs office for further information. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Breach of Contract

Multitracks E-Bike will not be liable to the Buyer or believed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond our reasonable control including but not limited to lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.

Risk of Damage

The risk of damage until the goods are no delivered to the buyer, will remain on us until the delivery is not accomplished, once the goods are received by the buyer, the delivery will be said as accomplished as the risk of damage will pass to the buyer.


Ownership of the Goods may not pass from Multitracks E-Bike to the Buyer until the Buyer has made a payment in full thereof, and any other monies owing to the Seller. If payment is not made in accordance with these Terms & Conditions of Sale, we have the right without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to us, to retake possession of Goods not fully paid for. 

Cancellation of order

The Seller complies fully with the Distance Selling Regulations which are designed to protect you when buying items via the Internet, Mail Order, and Telephone. This gives you the right to cancel an order for any reason within 14 working days of receipt. You may exercise your right by returning the goods to us within this cancellation period for a refund provided they are unused (unfitted where applicable) and in original perfect condition (including all contents and packaging). Products requiring assembly (e.g. electric bicycles) must not have been assembled and all original protective packaging must not have been tampered with. All returns must follow our simple returns process to ensure that we efficiently process your return.

We are unable to accept returns of helmets, clothing, or headwear for hygiene reasons unless they have a manufacturing fault or we have sent them to you by mistake. 

If you wish to cancel an order please email us immediately at 

Warranty Policy

The company will provide refunds for Products purchased through our Website solely in accordance with our Return and Warranty Policy. To the maximum extent permitted by applicable law, the Service and Products are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This warranty does not include misuse of the battery such as not following the manufacturer’s guidelines for charging, discharging, and storage. The warranty can only be claimed against the manufacturer’s defects. Warranty periods do vary across our range with some major components (e.g. bike frames) guaranteed for up to 12 months. This warranty does not include general wear and tear or faults caused by incorrect assembly, misuse, neglect, accident, incorrect operation, unauthorized modification, tuning, or sub-standard repair. This includes extensive rain damage and other weather damage. No advice or information, whether oral or written, obtained by you from Company or through the Service or in connection with the Products will create any warranty not expressly stated herein. The warranty may be invalidated if the product is not kept indoors or undercover. 

If for any reason you are unhappy with your purchase, e.g. the item you have ordered is faulty on arrival, becomes defective or you have had a change of heart, then you must return it to us unused and in its original condition within 14 working days of receipt for a prompt replacement, exchange or refund. After the initial 14 working day period, we reserve the right to send you either replacement parts (which we expect you to fit) or we may ask you to return the product to us or to our agents for either replacement or repair.

In all instances, the Seller shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

After the warranty period, we recommend that a qualified repairer performs repairs and fitting of replacement parts. In most cases, your local repair facility will be able to advise you of their costs for performing this work or if you prefer to arrange a back-to-base repair you may email us at for an estimate. It is mandatory that all returns must follow our simple returns process to ensure that we efficiently process your return.