These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice.   For this reason, we encourage you to review these terms and conditions whenever you use this website.

The website is owned and operated by MULTITRACKS Limited  (Company No. 11389697) of Unit 1, Cobbett Park, 22-28 Moorfield Road, Slyfield Industrial Estate Guildford, Surrey GU1 1RU (Big Yellow). These terms are a legally binding agreement between the buyer/renter and MULTITRACKS E-BIKE (Company Number 11389697). By placing an order on this site you agree to these terms and conditions. Please read them carefully. Under English law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old. If you require clarification or further information please contact us at 01483760778 or

Sale Terms & Conditions

Seller: The Seller is Multitracks E-Bike, also referred to here as Multitracks Limited and ‘We’, ‘Us’ and ‘Our’ means the Seller Buyer: The Buyer is any person or company who buys or has agreed to buy or get on rent Goods “electric bike” from the Seller. ‘You’ and ‘Your’ means the Buyer. Goods: Goods means any goods supplied by us in accordance with these Terms & Conditions of Sale.  Parties: You and Multitracks E-Bike are collectively referred to as “parties”

Multitracks E-Bike reserves the right to change details, products, product specifications, and prices on any part of this site, including these terms and conditions, at any time and without notice. We, however, honor any bona fide order made before such changes. If we decide to change our Terms and Conditions, we will post those changes on this page.

These Terms & Conditions supersede any of the previous Terms & Conditions made by Multitracks E-Bike. Any variations of these Terms & Conditions must be confirmed in writing by us and will not otherwise be valid. Any waiver of these Terms & Conditions that Multitracks E-Bike may grant shall merely act as a waiver on that occasion, and shall not affect our right to enforce these Terms & Conditions on any further occasion. No Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing by us. 


Any contract with Multitracks E-Bike will be interpreted, construed, and enforced in all respects in accordance with the laws of the UK, and the Buyer and the Seller irrevocably submit to the non-exclusive jurisdiction of the UK Courts.

Existence of order

No contract will exist between the Buyer and the Seller of any goods unless and until we accept your order by e-mail or any other mode, confirming that goods have been dispatched. That acceptance will be deemed complete and will be considered for all purposes to have been effectively communicated to you at the time that we sent the e-mail to you, whether or not you received or checked that e-mail. For the avoidance of doubt, any such contract will be deemed to have been concluded in the UK. 

To the fullest extent permitted by law, neither the Seller nor any of its affiliates, directors, employees, or other representatives will be liable for damages arising out of or in connection with the use of this Website or the information, content, materials, or goods included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties. For the avoidance of doubt, the Seller does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of the Seller, its affiliates, directors, employees, or other representatives.

Trademarks and Multitracks E-Bike are trademarks of MULTITRACKS Limited Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.


At Multitracks E-Bike we strive to keep our overheads as low as we think fit. We also monitor other retailers in order to maintain our competitive pricing, and try to safeguard that the prices on our website are precise. If an error is discovered in the price of the goods that you have ordered we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, canceling the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms. If we are unable to contact you we will treat the order as canceled. We will do our best to correct any pricing errors as quickly as practicable after being notified of them.

Product Availability

We will contact you in the event of a problem with the availability of any goods. You may then wish to cancel the order or wait until the item becomes available.

Marked Down Products

From time to time we may sell marked-down products for any reason. These products will be sold as described and you will need to read the description for the warranty terms and conditions. 

Orders & Specifications

The quality, description, and quantity of and any specification for the goods shall be those set out by us, if accepted by the buyer, or the buyer’s order if accepted by us. The buyer will be responsible and liable for ensuring the accuracy of the terms of any order including any applicable specification submitted by them and for supplying any necessary information to us relating to the goods within a sufficient time to enable us to perform the contract in accordance with those terms. For any goods manufactured, the buyer shall indemnify us against all claims, loss, damages, and expenses incurred or for any infringement of patent, copyright, design, trademark, or other intellectual property rights for which we may become liable by following the requirements or specifications supplied. We reserve the right to make any changes to the specification of any goods required to conform to any statutory or safety requirements.

The manufacturer’s specifications may change at any time. We try to ensure that the details of goods and technical content provided on our website are correct. We do not accept liability for any errors and omissions in this respect and reserve the right to change information, specifications and descriptions of listed goods, products, and services. We will do our best to correct errors and omissions as swiftly as practicable after being notified.


We use PayPal and the secure ePayments system provided by UTP for online orders which accept most major debit and credit cards. You will be asked to enter your card details and the name and address of the cardholder when you place the order. These details will be checked by UTP/Santander Card and you may be contacted if any details are found to be incorrect. We reserve the right to take payment for goods on receipt of any order or pre-order at the time the order or pre-order is placed. All payments must be cleared before goods are dispatched.

Payment Security

Your card details are not visible to us. We take online security very seriously and put measures in place to ensure that your payment information is processed confidentially and accurately so you can order from us securely and with confidence.